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FAQ

Frequently Asked Questions

You get a comprehensive self-guided tour experience including detailed narration, interactive maps, GPS navigation, and information about all sights and attractions along the route.
We offer refund requests within 30 days of purchase. Simply contact our support team and we'll review your request according to our refund policy conditions.
First, check your location settings and make sure GPS is enabled. Try restarting your device or reinstalling the app. If problems persist, our support team is available to help you troubleshoot.
Yes! You can connect your phone via Bluetooth, AUX cable, or USB connection depending on your car's capabilities. The audio will play through your car's speakers.
Once you purchase a tour, it is available for you to access indefinitely. There's no expiration date — the tour is yours to keep forever.
Yes, you can download tours over Wi-Fi before you start. This enables full offline access so you don't need mobile data while on your tour.
Download the Trippy Tour Guide app from the App Store or Google Play, browse the available tours, select the one you want, and complete your purchase through our secure payment system.
Open the app, tap the Login button, and enter your email and password. If you're new, tap Sign Up to create a new account.
It's a self-guided tour app that provides professional audio narration, interactive maps, and GPS navigation. You can explore at your own pace with both walking and driving tour options.
Yes, you can easily switch between different purchased tours from your library at any time.
Tours are designed for individual use. You can listen together with friends, but we recommend separate purchases for each person for the best experience.
Absolutely! You have full control over playback. Pause, skip ahead, go back, or replay any section as many times as you like.
Yes, our app is designed for both walking and driving tours. Driving tours include turn-by-turn navigation support for a safe experience.
Yes, the audio continues playing in the background while you use other apps on your phone.
Absolutely! It's perfect for solo travelers. You get a personal, flexible experience where you can explore at your own pace without depending on a group.
Yes, your purchased tours are yours to keep and reuse as many times as you like. There's no limit on how often you can replay them.
There are no date restrictions whatsoever. Your purchased tour is available indefinitely, so you can use it whenever your travel plans work out.
Yes, you have complete control over your pace. Start, stop, and take breaks whenever you want — there's no time pressure at all.
Yes! The pause and resume functionality lets you spread tours across multiple days. Your progress is saved automatically.
Yes, you can purchase as many tours as you want. Each one is added to your personal library for easy access.
You'll get a comprehensive, self-guided tour experience complete with professional narration, interactive maps, GPS navigation, and detailed information about every point of interest.
Select your driving tour, complete the purchase, download it, and start whenever you're ready. The app provides turn-by-turn navigation guidance throughout.
Same simple process — purchase, download, and go. The app guides you through the route with narration and maps highlighting all points of interest.
Download your tour over Wi-Fi before you head out. Once downloaded, everything works offline — maps, audio, and navigation.
Try pausing and restarting the download. Check your internet connection and available storage space. If issues persist, contact our support team.
While not strictly necessary, we recommend it. Wi-Fi is faster and saves your mobile data allowance for other things during your trip.
We recommend following the designed route for the full experience, but you have complete flexibility to deviate and explore on your own.
Yes you can, though the narration and directions are designed for the original direction, so some instructions may feel reversed.
Driving tours include full turn-by-turn navigation. Walking tours provide detailed maps with directions that vary by tour.
The app doesn't impose any speed restrictions. Always follow local traffic laws and speed limits when on driving tours.
Use the on-screen playback controls to pause, skip forward, skip back, or replay any narration section at any time.
Make sure GPS and location services are enabled. Move to an open area away from tall buildings, and try restarting your device or the app.

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