Refund Policy
At Trippy Tour Guide (operated by Narrative Nomad Private Limited), every purchase is covered by our 30-day money-back guarantee. This page explains how it works and what happens after 30 days.
30-day money-back guarantee
If you are not happy with a tour or bundle for any reason, ask us for a refund within 30 days of purchase and we will refund you in full. No questions asked.
After 30 days
After 30 days a purchase is final, with two exceptions. We will still refund you in full if a technical problem stops the tour from working and our support team cannot fix it within 2 business days, or if the tour content is materially different from its description on our website.
How to request a refund
Email our support team at support@trippytourguide.com with:
- Your order number (in your purchase confirmation email)
- The name of the tour or bundle, if your order has more than one
We reply within 2 business days.
Refund processing
Refunds go back to the original payment method. Purchases on our website are processed by Paddle, our merchant of record, and usually appear within 14 days, though your bank may take additional time to display the credit. Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their own policies; we will help you with the request.
Subscriptions
If your purchase includes a recurring subscription, you can cancel it at any time by emailing support@trippytourguide.com or using the cancel link in your receipt email. Cancellation takes effect at the end of your current billing period and prevents any further billing. We do not offer partial refunds for unused subscription time.
Your statutory consumer rights
This policy does not limit any rights you have under applicable consumer protection law. Where local law grants you a statutory right of withdrawal (for example, the 14-day cooling-off period in the EU, EEA, and UK, or the equivalent periods in Brazil, China, South Korea, Canada, and Singapore), those rights apply in full and our 30-day guarantee applies in addition to them.
Fraud prevention
We may decline refund requests where there is evidence of fraud, abuse, or chargeback manipulation.
Contact
For all refund and billing questions: support@trippytourguide.com